Debit Card Help | Credit Card Help
Your Tiny Chip Offers Big Protection
One of the biggest sources of card fraud is counterfeit cards, where thieves steal card information by using skimming devices at places like gas pumps and vending machines. Here's a great way to protect yourself:
- Avoid swiping, and instead, either insert your card or "tap" if that option is available and you have the tap symbol on your card.
- With chip cards, your information is encrypted - chips create a secret code that is constantly changing, so even if thieves scan your chip card, they cannot use it without the chip.
- In contrast, magnetic strip cards store information right in the strip, making it easier for thieves to steal your information and create a counterfeit card.
DEBIT CARD HELP
Lost or Stolen Debit Cards
You can report your card lost or stolen via digital banking and receive a replacement card in 3-5 business days.
- On the mobile app, click More > Cards > Debit Card Management, swipe to the correct card and scroll down to "Replacement Options".
- On a web browser, select the Cards Menu > Debit Card Management, click on the correct card and choose "Replacement Options".
You can report your card lost or stolen via phone and receive a replacement card in 7-10 business days.
- During business hours - 9:00 am and 5:00 pm (EST) call (800) 826-5465 to report your card lost or stolen.
- After business hours or on weekends, call (866) 438-4694 to report your card lost or stolen.
You can also report your card lost or stolen at any branch location and and receive a replacement card immediately.
INOVA Alerts and Controls
A great way to monitor your account and protect yourself from fraud! It’s easy to sign up for INOVA Alerts.
- On our mobile app, log into digital banking and click More > Cards > Debit Card Management
- On a web browser, log into digital banking and select the Cards Menu > Debit Card Management
Update PIN
Updating your Debit Card PIN is quick and easy:
- On our mobile app, log into digital banking and click More > Cards > Debit Card Management > swipe to the correct card > select "Update PIN"
- On a web browser, log into digital banking and select the Cards Menu > Debit Card Management > click on the correct card > select "Update PIN"
Travel Notice
To prevent potential card interruptions while travelling domestically or internationally:
- On our mobile app, log into digital banking and click More > Cards > Debit Card Management > Travel Notices
- On a web browser, log into digital banking and select the Cards Menu > Debit Card Management > Travel Notices
Dispute & Fraud Forms
File a Dispute File a Fraud Report
CREDIT CARD HELP
Lost or Stolen Credit Cards
You can report your credit card lost or stolen via phone and receive a replacement card in 7-10 business days.
- During business hours - 9:00 am and 5:00 pm (EST) call (800) 826-5465 to report your credit card lost or stolen.
- After business hours or on weekends, call (866) 438-4694 to report your credit card lost or stolen.
You can also report your credit card lost or stolen at any branch location and and receive a replacement card immediately.
Travel Notice
To prevent potential credit card interruptions while travelling domestically or internationally please call (800) 826-5465 during business hours - 9:00 am and 5:00 pm (EST).
Dispute & Fraud Forms